Frequently Asked Questions
Everything you need to know about your Agapée experience
What materials are used in Agapée jewelry?
Our jewelry is crafted using high-quality sustainable metals, primarily featuring 18k gold plating on recycled brass. All pieces are hypoallergenic, nickel-free, and lead-free to ensure comfort for sensitive skin.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive defective.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in the provided Agapée pouch when not in use and clean gently with a soft, dry cloth.
Do you offer a warranty on your products?
Yes, every Agapée purchase includes a 2-year warranty covering any manufacturing defects or plating issues. Contact our support team with your order number to initiate a claim.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.